Customer & Engineering Support

How can we help?

Find answers to common questions regarding permissions, safety, licensing, or submit a ticket directly to our native engineering team.

License Help

Need to transfer your license to a new Mac or retrieve a lost key?

Recover license

Permission Setup

Step-by-step guidance on Full Disk Access on macOS 14 & 15.

View permissions guide

Refund Request

Hassle-free 30-day money-back guarantee on all Pro purchases.

Request refund

Frequently Asked Questions

macOS sandboxing restricts apps from inspecting developer caches (such as Xcode DerivedData in ~/Library/Developer), package manager artifacts, and AI weights. Granting Full Disk Access in System Settings allows DiskWarren to index and visualize these directories locally. DiskWarren never transmits any filenames, paths, or file contents off your machine.

Contact DiskWarren Engineering

Have a bug report, rule suggestion for a new developer ecosystem, or specific question? You will be speaking directly with the Swift developers building DiskWarren.

Direct Support Emailsupport@diskwarren.com
Response Time SLAWithin 24 Hours (Mon – Fri)